|
[ OKRA LIT ] [ GUMBO ] [ BLOG
]
The
|
E.P.
LaBruyere Currently Employed even though I'm a Accenture (Nov.,
2003 - to date) Providian Financial
(Jan., 2000 - Nov., 2003) Scheduling Analyst: Migrated from TCS Series 5 to IEX TotalView. Improved database skills. Daily duties includes forecasting and scheduling an e-mail queue and traditional phone queues. Acted as local Point of Contact for Scheduling Manager and for IEX technical support issues. Stream
International (Aug., 1995 - Jan., 2000) Technical Lead and Client Liaison: Served as point of contact for Major ISP Client to our outsourced technical support call center. Made decisions and implemented policies daily affecting our entire technical support group concerning technical and support boundaries issues. As Mentor on Duty (MOD) daily ensured staffing of ASPECT call queue, collected information on active technical and client-impact issues to disseminate this information to the group though various means, including updating the content of our Intranet site. Coordinated and developed procedures for a special team functioning as a liaison between our Call Center and the client's Data Center in order to track, report and resolve connectivity and e-mail issues.
Louisiana
Public Education: Attempted to major in Physics at Louisiana State University - Baton Rouge Society
for Human Resource Management: former Student Member
Employed by
the State of Louisiana but NEVER INDICTED! Acted as Independent Contractor to the State of Louisiana. Served the Northeast Regional Office of Community Service spanning eleven parishes. Provided end user support and developed uses and training for software packages. Elected to the Executive Board of KLPI - Radio Tech as the Engineering Director for 1990 Winter Quarter through 1992 Spring Quarter. Participated in the planning of all station operations, oversaw maintenance and proper use of equipment and answered technical inquires from the public and the FCC. Impeached one General Manager (but I'm not sure why; he's a decent guy) and saw one resign during a Payola Scandal. As Token Conservative at the Louisiana Tech College Radio Station, was a voice of reason on the Executive Staff. Used authority of Engineering Director position to forbid cigarette and water-pipe smoking in the control and engineering rooms. Produced and hosted the weekly Blues Show. Wore Socks .
Dallas, Texas, 31 May 1996 -- Edward P. LaBruyere recently passed the Human Resource Certification Institute's Professional in Human Resources (PHR) exam. Mr. LaBruyere is a 1995 graduate of Louisiana Tech University with a Master's degree in Industrial/Organizational Psychology. The HRCI is the credentialing body for human resource professionals and is affiliated with the Society for Human Resource Management (SHRM) , the world's largest organization dedicated exclusively to the human resource profession. The Institute's purpose is to promote the establishment of professional standards and to recognize professionals who meet those standards. The Professional in Human Resources (PHR) examination level has an operational/technical focus. Passing the certification exam shows that an individual has mastered the human resources body of knowledge. There is an experience requirement to sit for the exam, but recent graduates may take the exam within one year of their graduation date. Recent graduates then have five years from the date of passing the exam to accumulate the exempt-level experience requirements for certification.
Mr. LaBruyere is a recipient of the Masonic Honesty and Integrity Key. He also maintains his membership in the Boy Scouts of America, having earned the Eagle Scout award and reached Vigil membership in the Order of the Arrow. As a hobby, Mr. LaBruyere maintains a personal webpage titled The MultiMedia Okra.
|
